The Message is the Medium

0 min read
October 27, 2020

If you are unaware, in a week America will be glued to televisions, Twitter, and news feeds watching the 2020 Presidential Election. Biden has spent $92 MM to date on Facebook and the Trump ticket has spent $104.5 MM since January 1st, 2020


$200 MM is an enormous budget but it is incredible to compare the front runners advertising cost to the total. Their combined election spending on Facebook equates to only 2% of the roughly 11 Billion that will be spent this election cycle!


Perhaps a more interesting story, between the 3 main pages of Facebook they have “spent” over $60 MM on their own platform this election cycle. Spent is in quotation marks as this is more aligned with the lines of an opportunity cost equation than a direct expenditure of cash on hand. Regardless, at an average CPM of $10 this means that Facebook Inc. has served 6,000,000,000 impressions since May 7th 2018 or roughly 6,637,168 per day.



We can profile several other large stats but we actually want to provide our readers with a very tangible opportunity to help their own marketing efforts. 


One of the most powerful tools in the political vertical actually isn’t their ad spend, but instead is how they leverage tools like Facebook Messenger to build their marketing funnel. Specifically, it’s the ability to auto-respond in FB Messenger to any comments made by users in-feed. 



Why is this so important? 

For starters Facebook responses are public, Messenger conversations are private. This can be valuable for a variety of reasons, such as offering a unique discount to that one customer (versus everyone) or to address/resolve negative issues (versus airing it out publicly). 


You can also tailor and collect information, drive to multiple CTAs based on the conversation flow, and have the consumer self identify key variables that can empower appropriate follow ups. 


Take the example above. The question around committing to one candidate opens up five different response paths. Each of these has their own flow that takes a user down a different path.

  • If you are already on Team Biden, then it prompts you with a question around Zip Code to help with local information on voting. 
  • If you are undecided, then the prompts you with a question around topics that matter to you and offers to set you up with a campaign volunteer for a live discussion.
  • If you are Team Trump, then it just responds with a polite “Thank You” and on the backend likely will track you as someone to exclude from future targeting.
  • If you are leaning Team Trump, then it prompts around key issues. Likely this funnel leads to a similar response tree as "undecided" with the ability to now inform the campaign volunteer with information the user freely provided (eg, this is now an in-market buyer).

So what does this mean for D2C and Performance Marketers?

This can be a game changer if used properly. We are living in the age of data where deterministic data is king. A proper Facebook Messenger flow can deliver self identified consumer information on a silver platter. Do they hate your brand? Great, tell us why and show us the path we need to take to fix the relationship? Do they love your brand? Even better, tell us how we can sell you more of our product and incentivize you to share it with your friends/family.


Let’s be real, User Acquisition can be a very expensive game to play (not even considering measurement). There are 8MM advertisers on Facebook and a large number of those are going to lose the UA game. So instead of trying to compete with the Wayfairs of the world on media spend, look to win over customers through a more engaged funnel. 


If someone is taking the time to comment, whether good or bad, this is a person who is looking for a conversation. Are you going to be the brand that responds or ghosts?

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Photo by Parker Johnson on Unsplash

*If you are looking for more information,  different 3rd party partners in the space offer different opportunities when it comes to enabling this feature. We have no relation with respond.io, but we found their blog helpful in explaining how to set up a basic automatic response system on Facebook Messenger.


Nate Lorenzen
Founder
Jenner Kearns
Chief Delivery Officer
Jenner Kearns
Chief Delivery Officer
Jenner Kearns
Chief Delivery Officer
Kenneth Shen
Chief Executive Officer
Kenneth Shen
Chief Executive Officer
Kenneth Shen
Chief Executive Officer
Kenneth Shen
Chief Executive Officer
Jenner Kearns
Chief Delivery Officer
Kenneth Shen
Chief Executive Officer
Jenner Kearns
Chief Delivery Officer
Jenner Kearns
Chief Delivery Officer
Jenner Kearns
Chief Delivery Officer
Jenner Kearns
Chief Delivery Officer
Kenneth Shen
Chief Executive Officer
Jenner Kearns
Chief Delivery Officer
Kenneth Shen
Chief Executive Officer
Kenneth Shen
Chief Executive Officer
Isla Bruce
Head of Content
Isla Bruce
Head of Content
Isla Bruce
Head of Content
Jenner Kearns
Chief Delivery Officer
Isla Bruce
Head of Content
Kenneth Shen
Chief Executive Officer
Isla Bruce
Head of Content

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